Shipping Policy

Shipping Policy

At MOACHAL, we aim to deliver your pieces with care, speed, and clarity. Below is everything you need to know about how we process and ship your order.

Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • During high-volume periods such as sales or new drops, processing time may extend slightly.

Shipping Time

  • Once processed, delivery typically takes 3–7 business days.

  • Shipping times may vary depending on the product location and the supplier.

  • You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Rates

  • Free shipping is automatically applied to orders over $80 (before tax, after discounts).

  • Orders under $80 will be charged a flat shipping rate at checkout (rates vary by location).

Fulfillment & Carriers

Orders are fulfilled through our trusted partner and shipped via their carrier network. This allows us to provide a wide range of curated styles from high-quality suppliers.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Undeliverable or Refused Packages

If a package is returned to us due to an incorrect address or refusal of delivery, the original shipping cost may be deducted from your store credit.

International Shipping

At this time, we only ship within the United States. We’re working on expanding worldwide soon.

Questions?

If you have any issues with your order or shipment, reach out to us at support@moachal.com. We’re here to help.